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WattlepathSupports

Feedback and complaints

Tell us when it isn't right

A complaint is information we need, not a problem you are causing. Raising one will never affect the supports you receive.

Feedback form

You can use a first name only if you prefer.

Include what happened and what you would like to see change. Please do not include health records or other sensitive documents here.

We keep only what you send here. Read how we handle information on our privacy page.

Sending a message is an enquiry only. It does not start a service and does not confirm that support is available.

What we do with it

How a complaint is handled

  1. Recorded

    Written down as you described it, not summarised into something tidier.

  2. Acknowledged

    We tell you we have it and who is looking at it.

  3. Looked into

    We talk to the people involved, including you, and check what actually happened.

  4. Answered

    You get an outcome in writing, including what changes and what does not.